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Raptr.gg Privacy Notice

Raptr.gg and its affiliates are subsidiaries of Raptr Games Pte. Ltd.

This Privacy Notice applies to your use of www.Raptr.gg, and any other websites, applications, services, or live (in-person) events provided, owned, or operated by Raptr.gg that link to this Privacy Notice .Raptr.gg values the privacy of users, subscribers, publishers, members, and others who visit and use the our services and wants you to be familiar with how we collect, use, and disclose personal information from and about you. By visiting www.Raptr.gg, setting up your Raptr account, or using the Services, you are accepting the practices described in this Privacy Notice, to the extent permitted by law, 68 Circular Road, #02-01 Singapore (049422), is the “data controller” of your information collected in connection with the Raptr Services.

You may share personal information when using the Raptr Services. An example of this is when you provide information about yourself as part of the Raptr account creation process. Another is when you take certain actions on the Raptr Services that are public or intended to be public in nature, such as when you broadcast content, participate in a chat room, post profile information, follow a channel, or subscribe to a channel. Given the social nature of some of the Raptr Services, that information may be collected, used, or disclosed by others who are part of that social interaction. In addition, some features of the Raptr Services are designed to provide others with information about user activity, such as identifying the user who created a particular Clip or the subscription status of users for a given channel. We encourage you to be mindful of this when considering your activity on the Raptr Services.

Personal Information Raptr Collects About You

We obtain information about you through several means that will be discussed below when we provide the Raptr Services. Please note that we need certain information in order to provide these services. In the absence of such information, or upon deletion of information you may no longer be able to access or use the Raptr Services.

User-provided Information: When you register for Raptr Services; upload, purchase, view, or download certain content or products from the Raptr Services; enter contests or sweepstakes; register for or attend a live (in-person) event; or otherwise use the features and functionality of the Raptr Services, you may provide a variety of information about yourself to us, such as your name, voice, or image (in any content you upload, stream, or participate in), Raptr username, email address, postal mailing address, telephone number, credit card number, and billing information.

Automatically Collected Information: When you access the Raptr Services or open one of our emails, we automatically record and store certain information about your system by using cookies and other types of technologies. Examples of such information we automatically collect include Internet Protocol address (“IP Address”), a unique user ID, device and browser types and identifiers, referring and exit page addresses, software and system type, and information about your usage of Raptr Services. Examples of how Raptr uses automatically collected information include to: (a) automatically update the Raptr application on your system; (b) remember your information so that you will not have to re-enter it during your visit or the next time you access the Raptr Services; (c) provide customized advertisements, content, and information; (d) monitor the effectiveness of marketing campaigns; (e) monitor and store aggregate site usage metrics such as total number of visitors and pages accessed; and (f) track your entries, submissions, and status in any promotions or other activities.

Information from Other Sources: We may obtain additional information from third parties and sources other than the Raptr Services. For example, we may obtain additional information from advertisers, games or services you use, or social media networks (such as Discord, Steam, or YouTube) for which you have approved our access. When you access the Raptr Services through social media networks or when you connect the Raptr Services to social media networks, you are authorizing Raptr to collect, store, and use such additional information and content in accordance with this Privacy Notice. We may also obtain information from third-party services (such as Riot or Steam) regarding your use of such services, including about your use of the content you choose to broadcast through the Raptr Services. We use this information to supplement the information we collect about you in order to provide more relevant, safer experiences for you with the Raptr Services and improve the Raptr Services, analytics, and advertising. If we combine or associate information from other sources with information that we collect through the Raptr Services, we will treat the combined information in accordance with this Privacy Notice.

How Raptr Uses Personal Information

Raptr uses such information to operate, maintain, enhance, provide, create, and develop all of the features, functionality, and services (new or existing) found on the Raptr Services; provide security for our websites, products, software, applications, or live (in-person) events; manage relationships with Raptr account holders (e.g., Partners, Affiliates), including making or receiving payment; improve users' experience with Raptr by providing content recommendations and by delivering content that we hope users will find relevant and interesting, including advertising and marketing messages; allow you to comment on content, and participate in online games, contests, or rewards programs; prevent fraud and abuse; and understand the usage trends of our users.

We use your email address and/or telephone number to communicate with you, including to notify you of major Raptr Services updates, for customer service purposes, or to contact you regarding any content that you have posted to or downloaded from the Raptr Services. Note that we may still send you additional informational or transactional notifications.

Raptr may periodically send promotional materials or notifications to you related to the Raptr Services. If you want to stop receiving promotional materials, you can go to your account settings once you have logged in to the Raptr Services or follow the unsubscribe instructions at the bottom of any email from us. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.

In order to meet legal obligations, Raptr may collect and process user information if we believe in good faith that such collection and processing is necessary to comply with U.S. state and federal laws or other applicable laws around the world (for example, in the country of your residence), or respond to a court order, judicial, or other government request, subpoena, or warrant in the manner legally required.

We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop the processing of your data for that purpose.

Raptr will rely on legal grounds to process your personal information to the extent permitted by applicable law, which may include, without limitation: to honor contractual commitments, to take steps in anticipation of entering into contract, to fulfill legal obligations, to document your consent, and to support Raptr's legitimate interests. Some examples of these legitimate interests include: monitoring and analyzing the use of Raptr services, communicating with registered users through notifications or emails regarding Raptr products and services, advertising, responding to inquiries or complaints from potential or actual Raptr users, taking appropriate or necessary actions to protect Raptr from potential liability or from fraudulent, abusive, or unlawful uses; investigating and defending ourselves against third-party claims, or allegations; protecting the security or integrity of the Raptr Services; or protecting the rights, property, or safety of Raptr, our users, or others.

When Raptr Discloses Personal Information

Information about Raptr users is an important part of our business and our work to provide the best experience across Raptr services. We take seriously the responsibility of safeguarding your personal information and honor the trust you place in Raptr. Raptr is not in the business of selling our users' personal information to others. Raptr Games shares personal data only as described below and with our parent company, Raptr Games Pte. Ltd. , and the subsidiaries that it controls, that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

We disclose such information to service providers working on our behalf, such as, to: provide website hosting, maintenance, and security services; fulfill orders; conduct data analysis and create reports; offer certain functionality; or assist Raptr in improving the Raptr Services and creating new services and features. We require that these parties process such information in compliance with this Privacy Notice, we authorize them to use the information only for the purposes for which it is provided to them, and we require them to use reasonable confidentiality measures.

Raptr may share personal information with, and receive personal information from, our affiliates (meaning entities controlled by, controlling, or under common control with Raptr), including Raptr Games Pte. Ltd.. and its subsidiaries that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Personal information collected by Raptr may be combined with personal information about other Raptr Games customers over separate products and services, and that combined information may be used by both Raptr.gg and Raptr Games Pte. Ltd. to operate, provide, develop, and improve its products and services.

Raptr may disclose user information if we believe in good faith that such disclosure is necessary to comply with Pakistani laws and other applicable laws around the world (for example, in the country of your residence), or respond to a court order, judicial or other government request, subpoena, or warrant in the manner legally required.

Raptr also reserves the right to disclose information that we believe, in good faith, is appropriate or necessary to protect Raptr from potential liability or from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims, or allegations; protect the security or integrity of the Raptr Services; or protect the rights, property, or safety of Raptr, our users, or others.

Other than as set out in this Privacy Notice, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

Data Subject Rights and Your Choices

Raptr's Privacy Choices page describes your privacy options with respect to the Raptr services, including information about how you may be able to review, update, or delete information that Raptr may have about you. You may decline to share certain information with Raptr, in which case Raptr may not be able to provide to you some of the features and functionality found on the Raptr Services. If you have created a Raptr Services account, depending on the service, you may be given the option to be able to update your profile information and preferences or disable your account by logging in and going to the settings page - for example, www.Raptr.gg. This may also be done if requested from the Raptr admin on the Discord channel and subsequent email confirmations.

For other requests to review, update, delete, or otherwise limit Raptr's use of information that you have provided directly to Raptr, contact us on Discord. To protect your privacy and security, we may take steps to verify your identity before granting you access or making corrections to your information. You are responsible for maintaining the secrecy of your unique password and account information at all times.

We will comply with valid requests to exercise your data subject rights in accordance with the applicable laws in your region. Please note that in some circumstances, we may need to keep processing your information for certain legitimate interests or to comply with a legal obligation. If these rights apply to you, they may permit you to request that we:

  • Obtain access to or a copy of certain personal information we hold about you.
  • Prevent the processing of your personal information for direct marketing purposes (including any direct marketing processing based on profiling).
  • Update personal information that is out of date or incorrect.
  • Delete certain personal information we hold about you.
  • Restrict the way that we process and disclose specific personal information about you.
  • Transfer your personal information to a third-party provider of services.
  • Revoke consent that you previously provided for the processing of your personal information.

Account Closure and Deletion

If you would like to close your account and delete your profile information on www.Raptr.gg go to our Discord channel and raise a ticket for specific assistance. If you close your account, Raptr may retain certain information about you for the activities described in this Privacy Notice, or as permitted or required by applicable law.

Third-Party Services and Websites

The Raptr Services may link to third-party websites or services. The privacy practices of those third parties are not governed by this Privacy Notice. We encourage you to review the privacy policies of these third-party websites and services to understand their practices.

If you connect to a third-party service (such as Discord or others) through the Raptr Services or otherwise link your Raptr account with a third-party service, you are requesting and authorizing us to share or grant access to information on your behalf (such as your username, the fact that your connection originated from the Raptr Services, and other relevant usage and diagnostic information) with such third party. We may also send information about the content you watch or your activities on the Raptr Services to such third parties. For example, we may make information available to app developers, game developers, and game publishers to facilitate purchases and awards of digital goods, such as games and in-game items.

Advertisers and Analytics Providers

Raptr may use third-party Web analytics services in connection with the Raptr Services. These service providers use a variety of tracking technologies such as cookies to analyze how users use the Raptr Services. The information collected (described above in “Automatically Collected Information”) may be shared with or collected directly by these services and processed to evaluate your use of the Raptr Services.

Raptr may also work with third-party ad networks, advertisers, and advertising analytics providers to target (and measure the performance of) ads to you both on and off the Raptr Services. We may share with these third parties (or they may directly collect) data such as cookie and mobile ad identifiers in order to engage in advertising activity (including to understand how you respond to advertisements and to serve relevant ads). Raptr also works with third parties to serve ads to you off Raptr's Services. When we do so, we may share information such as your email address or resettable device identifier for that advertising partner to “match” to other information that may have about you.

Advertisers on Raptr, or representatives or service providers working on their behalf (“Raptr Advertisers”), sometimes use technology to serve ads that appear on our services directly to your device. They automatically receive certain data, such as your IP address, when this happens. They may also use cookies (or similar technologies) to measure the effectiveness of their ads and to personalize ad content. This Privacy Notice does not apply to, and we cannot control the tracking technologies and activities of Raptr Advertisers and you should consult their respective privacy policies.

Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes, and that is why we provide the Network Advertising Initiative, Your Online Choices and the Digital Advertising Alliance opt-out links above. However, Raptr does not recognize or respond to browser-initiated DNT signals.

Data Security

Raptr uses a variety of managerial, technical, and physical measures to protect the integrity and security of your information. These measures may vary based on the sensitivity of your information. However, no security precautions or systems can be completely secure. We cannot ensure or warrant the security of any information you transmit to Raptr, and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Retention of Your Information

Raptr maintains data related to your usage of Raptr for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required (or permitted) by law such as for tax and accounting purposes, or as otherwise communicated to you. Once you have asked us to close your account and delete your profile information, we will delete all information that we are not required or permitted to retain by law.

Children's Privacy

IF YOU ARE UNDER 13 YEARS OF AGE, THEN YOU MAY NOT USE OR ACCESS THE RAPTR SERVICES AT ANY TIME OR IN ANY MANNER.

Protecting the privacy of young children is especially important. For that reason, Raptr does not knowingly collect or maintain personal information from persons under 13 years-of-age. If Raptr learns that personal information of persons under 13 has been collected on or through the Raptr Services, Raptr will take appropriate steps to delete this information.

If you are the parent or legal guardian of a child under 13 who has created an account on the Raptr Services, then please contact us immediately on our Discord channel to have that child's account terminated and personal information deleted.

For residents of countries and regions where the processing of personal information is based on consent, Raptr will not knowingly engage in that processing for users under the age of consent established by applicable data protection law. If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records

Merger or Sale

In the event that Raptr, or some or all assets related to the Raptr Services are acquired by or merged with a third-party entity or in connection with a contemplated change-of-ownership transaction, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users as part of that merger, acquisition, sale, or other change-of-control event, including in the course of diligence.

International Data Transfers

Information collected by Raptr may be stored and processed in your region, or in any other country where Raptr or its affiliates, subsidiaries, partners, or service providers are located or maintain facilities. If we provide any information about you to any such entities, we will take appropriate measures to ensure such companies protect your information adequately in accordance with this Privacy Notice and applicable law.

Changes and Updates to This Privacy Notice

Raptr reserves the right to change, modify, add, or remove portions of this Privacy Notice at any time (for example to reflect updates to the Raptr Services or to reflect changes in the law). Please check this Privacy Notice periodically for those changes. Your continued use of the Raptr Services after the posting of changes constitutes your binding acceptance of such changes.

We will not materially change our policies and practices to make them less protective of personal information collected in the past under a prior version of the Privacy Notice without the consent of affected individuals.

Raptr Contact Information

Please contact Raptr with any questions or comments about this Privacy Notice at info@raptrgames. We will respond to your inquiry within 30 days of its receipt.

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